Shipping Information
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
1. Order Processing Time
Once your payment is confirmed, your order will be processed within 2–3 business days. You will receive an email or SMS notification once your order has been packed and handed over to our logistics partner.
2. Shipping Coverage
We ship to all major cities, towns, and serviceable pin codes across India. Delivery to remote or rural areas may take additional time. We currently do not offer international shipping.
3. Estimated Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Ahmedabad) | 5 Business Days |
| Tier 2 & Tier 3 Cities (Jaipur, Lucknow, Chandigarh, Surat etc.) | 6 Business Days |
| Remote / Rural Areas | 7 Business Days |
These are estimated timeframes and may vary due to courier delays, weather conditions, or peak demand periods such as festivals and sale events.
4. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your order value and delivery location. We offer free shipping on orders above the minimum order value displayed at checkout. Any applicable shipping fee will be shown clearly before you complete your payment.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment in real time on our logistics partner's website. Please allow up to 24 hours for the tracking link to become active after dispatch.
6. Delivery Attempts
Our logistics partner will attempt delivery up to 3 times at your provided address. If the delivery is unsuccessful after 3 attempts due to an incorrect address or recipient unavailability, the package will be returned to us. In such cases, re-shipping charges will apply for resending the order.
7. Incorrect Delivery Address
Please ensure that the delivery address entered at checkout is complete and accurate, including the flat/house number, street name, landmark, city, state, and PIN code. PEARTH is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.
8. Delayed or Lost Shipments
If your order has not arrived within the estimated timeframe, please wait an additional 2–3 business days before contacting us, as minor delays can occasionally occur. If your shipment appears lost or significantly delayed, contact our support team with your order ID and we will investigate and resolve the issue promptly.
9. Damaged Shipments
If your order arrives visibly damaged or with tampered packaging, please do not accept the delivery. Contact us immediately with photos of the package and your order ID. We will arrange a replacement or full refund at no additional cost to you.
10. Contact Us
For any shipping-related queries, please reach out to us:
PEARTH Retail Private Limited
Email: support@pearth.com
Last updated: June 2026